A little help, back to the ocean.
Support for Tidal Ocean Adventure, an offline tap-to-swim game for iPhone and iPad.
Contact support
Email info@al-fouz.com with “Tidal” in the subject.
For a technical issue, include your device model, iOS or iPadOS version, app version and the steps that led to the problem. Please do not send passwords or other sensitive information. A parent or guardian can contact us on behalf of a child.
Start your first dive
- Choose a dolphin, orca or great white shark.
- Select Relaxed, Classic or Rush, then tap Dive in.
- Tap to swim upward and release to drift down. Avoid the reefs and collect pearls.
- Use Pause to take a break, or retry after a dive to start again.
Sound, visuals and battery
Open Settings from the home screen to adjust sound, haptics, calmer visuals and battery saver. Haptic feedback depends on your device and its settings.
Scores and saved progress
Best scores, collected pearls, completed dives and settings are saved locally on your device. There is no account, online leaderboard or cloud sync. Deleting the app can remove that local progress; offloading is different from deleting.
If something is not working
Close and reopen Tidal, then check for app and system updates. If the issue continues, contact support before deleting the app so you can avoid losing local progress unnecessarily.
Privacy
The game works offline and has no advertising, in-app purchases or analytics. Read the Tidal privacy policy for details about local storage and support correspondence.